Here are the tools engineering teams most often pick:
- PagerDuty - the incumbent for on-call and escalation at scale.
- Opsgenie - Atlassian's option, tight with Jira and Confluence.
- Rootly - Slack-native incident management with retros built in.
- incident.io - fast to adopt, strong on status pages and reviews.
- FireHydrant - runbooks and service catalog for larger orgs.